Why it's so great to shop with Kitsch

UK orders dispatched within 1 working day.

Totally secure online ordering

A MAGNIFICENT range of GOODIES - something for everyone

We NEVER pass on customer details to third parties.

Established online since 1998

Quick Buy Guide: 1. Find a gift - 2. Click "Add to shopping cart Cart". 3. To complete click on "CHECK OUT"

(To continue shopping click "Confirm" - this will take you back to the last item ordered).

VIEW CART - will show you what items you have added to your shopping cart allowing you to delete items and amend quantities.

We accept Visa, Electron, Solo, Switch, Maestro and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

LADIES T-SHIRT SIZES (APPROX)

All our tees are sold as skinny fit designs but here is a rough guide to our sizes.

Woman's small - size 10

The widest width across the chest line is 36cm approx.T-shirt Approx height 56cm tall

Woman's Medium - size 12

The widest width across the chest line is 40cm approx.T-shirt Approx height i58cm tall

Woman's size 14

The widest width across the chest line is 42cm approx. T-shirt Approx height 60cm tall

UK (Mainland) Courier Post (excludes northern ireland, islands and highlands of scotland)

This is a new service where are packages are sent by Courier

Attempted delivery is within 2 - 4 working day

We aim to deliver most parcels within 2 working days.

Please list an address where the goods can be signed for ie a work address or a neighbours address if out where ever possible otherwise you will need to collect the parcel from the couriers depot.

To Select UK - EXPRESS DELIVERY just select "UK - EXPRESS DELIVERY " as your shipping option

Option 1 - UK First Class post just select United Kingdom then First Class Post.

Most United Kingdom orders are dispatched within 1 working day and received within 3 - 5 working days by first class post - Royal Mail. We are unable to guarantee delivery times on this service. Postage rates START from just £2.95 (Parcels over 2kg may be sent via courier)

Option 2 - UK - EXPRESS DELIVERY (Mainland UK Only - excludes remote parts of Scotland)

Orders are sent on a sign for service and delivered within 2 working days. Please list a delivery address where the goods can be signed for, to ensure delivery. i.e work address. If we are unable to attempt delivery within the 2 working days as part of our guarantee on express delivery parcels we will refund you the DELIVERY COSTS - the only exception apply during bad weather conditions and Industrial action by Royal Mail.

For all express deliveries you must provide an address where someone will be in to accept the parcel. (See Postal Tips)

Orders will be delivered by courier between 08.00 - 17.30 hours Monday - Friday.

Please note if you are not in to sign for the package, the goods will be held for your collection at our courier's nearest parcel depo. It is your responsibility to collect the parcel from these premises within 5 days otherwise the package will be returned to sender and additional return postage charges will be applied to your order. If you wish to cancel your order at this point we will only refund you the cost of the goods sold, once the items have been sent back to us less all postage charges. Items can be redispatched but will occur a postage surcharge.

Prices START from just £4.95

This service is only available to customers in England, Scotland and Wales (Mainland UK only and NOT Highlands or remote parts Scotland or less the parcel weight is below 2Kg - These postal codes include AB, DD, FK, G, HS, IV, KA, KY, KW, PA, PH, ZE)

Please note during postal industrial action we are unable to guarantee time-scales on any of the above services, this is part of our terms and conditions.

OVERSEAS ORDERS - Overseas orders are sent by airmail and take on average 2 - 3 weeks to arrive from the dispatch date, although this is NOT guaranteed and some packages may take longer to arrive. Postage rates for international orders start from £8.50. - Please note NO insurance cover is available on OVERSEAS shipments what so ever, orders are shipped at the customers own risk. Items are dispatched on a registered service and have tracking / bar code numbers. We are unable to cancel any overseas order once it has been dispatched, this is a condition of sale, and all costs and postal expenses will be bourne by the customer alone. We can only offer a refund for the cost of the goods less any direct postal costs that we have incurred once the item has been returned saftely back to ourselves.

Please be aware we DO NOT accept any responsibility what so ever on orders losted due to the fact a customer has submitted an incomplete or invalid postal address, all such losses shall be bourne by the customer alone.

Parcels returned back to us by postal authorities due to customers failure to collect for what ever reason can be resent out agian however additional postage rates will be applied to your order. Please note when an parcel is sent back to us via Royal Mail due to the fact the customer has failed to collect the item, custoers are warned we cannot take any action as per our terms until we are in receipt of the returned parcel this process can take up to 8 weeks, thus it is important on all UK orders if you are not in receipt of your parcel within 5 working days to contact your Royal Mail depot urgently to avoid major delays. Items over 2kg are sent by Courier and they only hold onto items for 3 days.

POSTAL TIPS

These tips are designed to ensure swift and trouble free deliveries.

1. If possible list a Business address where the parcel can be signed for.

2. List a neighbour’s address where the parcel could be left if you were out.

(This can be listed just below class of service in the box labelled “any special delivery instructions” i.e If out leave with neighbour at number 33)

3. Use Express Delivery, especially during peak periods.

General Details

We deliver your order right away. We will normally DISPATCH your order within 1 working day via first class Royal Mail. or now Express Delivery. You have the option to choose.

For customer wishing a faster guaranteed delivery service within mainland UK, (England, Scotland and Wales only) we now offer "UK - Express Delivery". Orders are sent on a SIGN FOR SERVICE and delivered within 2 working days.

Uk Mainland Courier post is a new service where items are sent on a courier registered service - you will need to sign for the parcel. Delivery is attempted within 2 - 4 working days. Please list an address where somebody is around to sign for the parcel - work addresses are advised or suggest an neighbours address if out.. We aim to delivery your parcel within 2 working days from your order date.

Most First Class Orders are received within a week, however we are unable to guarantee time scales on this service and in the few cases parcels may be delayed for longer periods by the Mail provider. Thus customer wishing or requiring a faster guarantee service should select "UK Express Delivery".

Most of our parcels are dispatched on a registered - sign for service, if you are not available to take delivery you will need to collect the parcel from our mail providers enqueries office. Presently our mail providers are Royal Mail and Business Post - (We use Business Post for heavy items such as lava lamps - Most items over 2kg will be sent by a courier services no matter what class of post has been selected). Generally speaking If you have not received your parcel within 5 working days it means our mail provider (which is normally Royal Mail) have attempted to deliver but no one was around to take delivery, here you need to contact them urgently and make arrangements to collect the parcel from your local depo.

We are unable to investigate any queries relating non-receipt of goods after five weeks has lapsed from your order date. Customers who have not received their orders must contact us after two weeks has expired from their order date, or before five weeks has lapsed.

Please be aware we DO NOT accept any responsibility what so ever on orders lost due to the fact a customer has submitted a wrong, incomplete, confusing or invalid postal address, all such losses shall be bourne by the customer alone. An order is classed as lost once 29 days have passed from the dispatch date on United Kingdom orders only. If an order becomes lost due to the fact a wrong, incomplete, confusing or invalid postal address was subbmitted by the customer, all such losses shall be bourne by the customer alone. Parcels returned back to us by postal authorities due to customers failure to collect for what ever reason can be resent out agian however additional postage rates will be applied to your order.

OVERSEAS ORDERS are generally received in under 21 days. Please note for international orders all prices are stated in Pound Sterling. For our American customers the exchange rate is approx £1 = $2, thus £10 = $20 approx - please note this is only a guide. Customers of the United States should be advised for legal reason that we are unable to sell most of our movie star memorabilia to you. We are unable to cancel any overseas order once it has been dispatched, this is a condition of sale, and all costs and postal expenses will be bourne by the customer alone. We can only offer a refund for the cost of the goods less any direct postal costs that we have incurred once the item has been returned saftely back to ourselves.

Email confirmation must be received by us on all returns. Our email address is

customerservice@kitsch.co.uk

Please list your full name and order number to assist us, assist you with your enquiry.

Unwanted Items - 14 day Guarantee

There is no need to worry if you have had a change of heart with your purchase, within the 14 days of receipt for a full refund of goods.

Our 14 -day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition unused within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.

Please note we do not pay any return postage costs involved in this return and we would recommend that the goods be sent registered and or you get a certificate of postage from the post office as confirmation of the return.

Please note however, that all returned goods must be in a full re-saleable condition, unless the item(s) are faulty or defective.

Please note we do not accept returns on Business to Business orders or less the items are faulty and for hygiene reasons we are unable to accept any returns on drinking straws.

We will not process refunds for items returned after the 14 day period as detailed above.

Email confirmation must be received by us on all returns.

If you decide to return the goods within these time limits, your money will be refunded back within 29 days.

Faulty Item

Any products that you have received with a defect or are received in error by Kitsch shop we will be happy to fully reimburse your costs in returning it to us via first class royal mail.

Please notify our customer service team via email at customerservice@kitsch.co.uk within the first 7 working days from receipt of your order.